FAQ

PRODUCTS

Visit our Bike Finder to see which is the best bike for you! For general information on finding the right size bike, look at our product pages where we recommend the frame size for a particular height. You can also click on the Size Guide tab on each product page to get size information specific to the model. If you still have questions after seeing those suggestions, feel free to chat with us by clicking on the bubble at the bottom right of your screen. You can also click “Contact Us” at the bottom of the page

Click here to find videos on assembly and tuning.

Bike manuals are not model-specific. You can download the most current manual for E-Bikes and Bikes.

You can ask a Technical Support question with our experts by using the Chat feature or by using the "Contact Us" form at the bottom of the page. We're here in our NYC-area offices Monday through Friday between 8am and 5pm EST time. Please have available your product details including serial number to help us help you! Check out our technical support videos here.

Send us a quick note! The fastest way is by using the Technical Support chat request at the bottom of the page. We will do our best to get you what you need!

Many replacement parts can be directly purchased at any local bike shop; your local dealer can support any of your needs. If you have questions, connect with our bike experts via the Contact Us form below.

The serial number is located on the underside of the frame where the pedals and crank arms attach. You most likely will need to flip your bike over. Look for a string of letters and numbers.

Store & Shopping

Click Here to create an account. You can also create an account when you place an order. From your mobile or tablet, click the three bars on the upper left of your screen, then select Log In / Create Account to create an account

We accept all major credit cards, PayPal, and installment agreements through Klarna and Affirm

Out of Stock means that we no longer have inventory of that item. In most cases we do not plan on bringing that perticular item back into stock

SHIPPING, DELIVERY & EXCHANGE

We offer economy shipping across the us free of charge. Please allow 48 hours after receiving your tracking number for tacking updates to appear

Bikes ship from our warehouse within two business day on purchases before 3 PM EST. Arrival is usually 2-6 business days from purchase, based upon the delivery method selected.

Currently we are only shipping to the US with free shipping to the contiguous US. Shipping to Alaska and Hawaii are available at standard rates offered by our shipping partners

We'll process your refund just as soon as we receive your return in our warehouse. Please allow between 3-5 business days for the refund to appear, depending on your card.

We don't offer a true exchange option; however, we suggest you place a new order for the item you want and then follow the instructions above to return your original item(s).

Our retail partner stores all have their own return policies and practices. Always return items to the retail partner store where you made your purchase.

Please reach out to us via our support channels to file a warranty claim.